Lenevo Thinkplus Fingerprint Reader For Mac

Hi George,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

  1. What is the make and model of the computer?
  2. Have you updated the biometric drivers?
  3. Did you try to create new user account and check to isolate the issue?

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Fingerprint

Kindly follow the below methods and check if it helps.

Method 1:

Update the display drivers through Device manager.

Update biometric drivers

Please follow the steps given here to uninstall and then reinstall the Display drivers.

a) Press Windows +X keys on the keyboard.

Lenovo Thinkplus Fingerprint Reader For Mac

b) Select Device Manager.

c) Find and Biometric drivers and expand it.

d) Right-click the Biometric drivers, and click Update driver software.

e) Follow the onscreen instructions to update biometric drivers.

f) Reboot the computer and check.

If the issue persist, follow the below method.

Method 2:

Install the latest updates to the biometric drivers through Windows updates.

Fingerprint Reader Lenovo

  1. Open the Start menu and type Windowsupdate in the search bar.
  2. Click on Windows update and Check for the updates.
  3. Download and install if there are any pending updates to be installed.

Method 3:

The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.

Lenovo Thinkplus Fingerprint Reader For Macbook

Making older programs compatible with this version of Windows

You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.

Lenevo Thinkplus Fingerprint Reader For Macbook Pro

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.